Return & Refund Policy – LUVELLE
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At LUVELLE, we take pride in crafting elegant 92.5 sterling silver jewellery and ensuring that every piece meets our quality standards. Your satisfaction is important to us, and this policy outlines the terms for returns, exchanges, and refunds.
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1. Return Eligibility You may request a return or exchange within 14 days of receiving your order if the product is damaged, defective, or incorrect. The item must be unused, in its original condition, and returned with all original packaging, tags, and accessories.
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2. Non-Returnable Items For hygiene and safety reasons, certain items such as earrings and customized or personalized jewellery may not be eligible for return or exchange unless they arrive damaged or defective.
3. Damaged or Incorrect Items If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with clear photos of the item and packaging. After verification, we will arrange a replacement or refund.
4. Refund Process Once the returned product is received and inspected, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 5–7 business days.
5. Exchange Policy If you wish to exchange an item for another product, you may request an exchange within the return eligibility period, subject to product availability.6. Return Shipping Customers may be responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
7. Contact for Returns To initiate a return or exchange request, please contact our support team through our website with your order number and product details. LUVELLE reserves the right to refuse returns that do not meet the above conditions.
Thank you for choosing LUVELLE and supporting our 92.5 sterling silver jewellery collection.