Shipping Policy – LUVELLE
At LUVELLE, we aim to deliver your 92.5 sterling silver jewellery safely and efficiently. This Shipping Policy outlines how orders are processed, shipped, and delivered.
1. Order ProcessingAll orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping TimeOnce shipped, orders are typically delivered within 3–7 business days, depending on your location. Delivery timelines may vary during peak seasons, sales periods, or due to courier delays.
3. Shipping ChargesShipping charges may vary depending on the delivery location and order value. Any applicable shipping fees will be displayed during checkout before completing your purchase.
4. Order TrackingAfter your order has been shipped, you will receive a tracking number via email or SMS so you can monitor your shipment status.
5. Delivery AddressPlease ensure that the shipping address provided during checkout is accurate and complete. LUVELLE is not responsible for delays or failed deliveries caused by incorrect address information.
6. Delayed or Lost PackagesWhile we work with reliable courier partners, delays may occasionally occur due to factors beyond our control. If your order is significantly delayed or appears lost, please contact our support team and we will assist you in resolving the issue.
7. International ShippingCurrently, LUVELLE may offer shipping within selected regions. International shipping availability and delivery timelines may vary depending on the destination country.
8. Contact UsIf you have any questions regarding shipping or your order status, please contact our customer support team through our website.
Thank you for choosing LUVELLE for your elegant 92.5 sterling silver jewellery.